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An update from Laney Duke

Although we continue to grow our business services and our client base, we don’t always get to chat about it. So below is a list of things happening right now within Laney & Duke:

  • The pictures are of our trucks backing in with the shipping containers from the port of Jacksonville, which are to be unloaded and returned. 
  • We are in the process of retrofitting all of the current lighting in our facilities with high bay LED lighting, which should really improve the brightness inside our facilities and cut energy usage. 
  • In addition, we recently added about 5 acres of asphalt to our property in preparation for the upcoming Owens Corning shingles operation.
  • We have also picked up a few new accounts including solar panels and copy paper.
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As e-commerce continues to grow at its rapid clip, supply chain and logistics changes and developments will continue. Customer expectations and competition from e-commerce are driving widespread changes to warehousing and distribution operations. Direct-to-consumer growth is not only affecting retailers, but also manufacturers, wholesalers, and 3PLs. Warehouses and warehouse fulfillment operations are increasingly playing a greater role in commerce due to disintermediation and a reduction in retail sales through stores.

On top of that, the relationship between retailers and upstream partners is changing, as wholesalers have increased their presence in retail and retailers have pushed direct-to-consumer responsibilities back onto their suppliers. As a result, warehouse footprints are expanding, responsiveness and adaptability have become more important, parcel shipping has grown, and labor efficiency remains as important as ever.


  • It makes your business inalienably adaptable. As your business develops, you don’t need to stress over including new systems, stock controls and hardware. As your shipments expand, it’s just a question of expanding the stock at your 3PL providers location.
  • Outsourcing decreases order fulfillment time. Generally, the companies that specialize in order fulfillment have warehouses located near major shipping hubs and ports. Subsequently, all shipments to clients regardless of where they live normally takes lest transit time.
  • When you outsource inventory and product fulfillment operations it allows time for you to focus on advertising and developing your business. Keeping up and sorting out your own stock can be a major pain and take up a critical bit of your time. By permitting a 3PL company to assume control, you can center your endeavors on enhancing your business.product fulfillment
  • You can also expand your business to other nations. Making international shipments can be a hassle with the costs and paperwork involved. A company that provides third party logistic services will have the experience to handle your international shipping. By outsourcing your order fulfillment to a 3PL company, you no longer have to worry about anything other than sourcing your items from a supplier.


Laney & Duke can provide an E-Commerce distribution solution for your business in Jacksonville, Florida. Give us a call to learn how we can help you maximize the efficiency of your operation.

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The road to Third-Party Logistics – It doesn’t matter what name you adopt from that trendy business management blog you follow, simply deploying a lean concept to drive your supply chain function is probably not enough… you also need flexibility.


An agile approach to supply chain helps the team respond to the unpredictability of today’s business world and the individualized demands of customers. Lean identifies and eliminates waste, which is a very good thing. It reduces unnecessary costs, speeds deliveries, and brings everyone together in the constant search for improved efficiency. Anything that doesn’t add value to the supply chain function is out the door at a lean and agile operation. But when the company combines agile with lean, it adds reassurance for customers that the supply chain can adapt and handle new products and deliveries with speed and flexibility. That’s an improved service that customers will appreciate and pay a premium to acquire.


No one wants to see product sitting in the warehouse. It needs to be on the sales floor or delivered to the customer to be profitable. Again, this is not a new concept. But to keep moving to where it needs to be when it needs to be there, the supply chain can’t rely on just lean or agility, it needs both.

With this “both” notion in mind, it brings the supply chain function from only supply all the way back to the manufacturing of product. Agility starts from the legs of the organization, much like a highly agile athlete…it’s all in the lower body!


The agile mindset, once fully implemented has the potential to bring the organization together from top to bottom as long as good communication is in place from the production operation through to final, last-mile delivery to the user.

This requires more people talking and working together. It can be done, and it not only supports the company’s goals, it delivers to today’s omni-channel customers who buy from many different devices and in every physical location imaginable.


If your company is really good at building a quality widget, putting together a Lean, agile supply chain probably sounds like entirely new business that needs to be started. So the real task at hand here is finding the right subcontractor to handle the job and make it a reality.

Now, it’s time to work with a third-party logistics provider. The good news for your business lies in the fact that you know your customer, when and where they expect delivery and how much all of this should cost. Take that knowledge into the meeting with a potential third-party logistics partner to get customized services.

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Our customized fulfillment logistics allow you the complete outsourcing of your product management. It is our goal as a logistics service provider to combine all related logistics functions along the supply chain of our customers in an efficient and cost-effective manner.

Laney & Duke offers over 1,000,000 sq. ft. of outstanding product warehousing in Jacksonville, FL for distribution services, coupled with our amazing warehouse management. Why spend your capital and invest in unwanted assets to create your own distribution center? Laney & Duke offer those distribution services for you complete with qualified employees and management to make sure your company runs smoothly.

Laney & Duke is unique because we cater to each individual client separately and address their own particular needs as such. We do not quote the same rates for each account and always are flexible to your needs, especially smaller companies trying to begin and grow their business.

Customized rates are determined by a combination of factors including:

  • How your product arrives at our facility.
  • Storage needs in the facility.
  • Potential necessity for pick & pack, cross-docking, order fulfillment and/or kitting.
  • Volume of business.


In 1929 the logistics business was much less complicated, but for over eighty years Laney & Duke has been fulfilling the warehousing, distribution, order fulfillment, and transportation needs of some of the world’s most successful companies.

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Patricia Doles is our office manager and responsible for setting up each new account we acquire, and ensuring that everything goes exactly as planned. She calls and introduces herself to each customer. She is responsible for entering their inventory into our WMS system to ensure that our inventory records mirror what we receive and what the customer says we should have on hand.

Patricia also oversees all office personnel and assists in training then. Patricia is also responsible for processing the monthly billing and addresses any discrepancies we may encounter. Patricia is also the primary CSR for each account regarding any questions or special requests customers have; there are plenty. Patricia began with L & D on May 9, 1988 and is absolutely crucial to the success of our operation. If I had 5 clones of Patricia, we would never have any issues.

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4 Benefits of Electronic Data Interchange ( EDI )

Electronic Data Interchange (EDI) is the electronic interchange of business information using a standardized format; a process which allows one company to send information to another company electronically rather than with paper. Business entities conducting business electronically are called trading partners.

EDI replaces postal mail, fax and email. While email is also an electronic approach, the documents exchanged via email must still be handled by people rather than computers. Having people involved slows down the processing of the documents and also introduces errors. Instead, EDI documents can flow straight through to the appropriate application on the receiver’s computer (e.g., the Order Management System) and processing can begin immediately.

While many companies leverage EDI to comply with trading partner requirements, few take advantage of EDI to drive operational excellence. Limiting EDI use to fundamental transactions, such as purchase orders and invoices, leaves money on the table and misses an opportunity to strengthen customer service and overall competitiveness.

Companies achieve the greatest operational excellence gains by expanding EDI across a broad spectrum of transactions and integrating it with a warehouse management system to create visibility through the supply chain.


  • Enhanced visibility. EDI can enable a sharper understanding of your supply chain to reduce inventory carrying costs. You can stock only what you need.
  • Reduced labor costs. Companies using EDI for advanced shipping notices (ASNs) can save up to 40 percent of labor costs associated with inbound processing.
  • Minimized freight costs. Using EDI in concert with a transportation management system can minimize transport expenses while maintaining high service levels through load consolidation and mode selection.
  • Improved customer service. Customers, suppliers, and regulators benefit from the seamless flow of critical business information among partners.
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Laney Duke provides apparel solutions for apparel manufacturers/designers, wholesalers and retailers, ranging from small specialty boutique companies to large global corporations, thereby supporting low, medium, and high volume distribution requirements.

These solutions are engineered to accommodate the specific application needs of the apparel warehousing and distribution environment, such as configurations for multi-channel or dedicated e-commerce and retail store fulfilment systems, seasonal/promotional peaks, slow moving inventory, and returns processing. Typical solutions are designed to optimize the processes involved with receiving, storage, replenishment, case and item picking, consolidation, packing, truck loading, and cross-docking, along with the ability to handle a variety of load types: cartons, totes, poly bags, and garment-on-hanger.

The apparel solutions we provide our clothing accounts are 100% pick and pack and growing every season. They have increased their number of skus, internet and store orders, and volume. We also handle a large volume of returns from these customers which requires inspecting the returns and determining if the item is still saleable or otherwise. These customers also require special labeling, stickering, hangering, or bagging according to the customer’s requests. All of these special services are priced separately depending on the customer, flexibility and service is our primary marketing tool.

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We have the software and technology allowing us to ship Amazon Prime orders with next day service. This is a great marketing tool for our customers. We have the ability to handle Amazon’s requests and timely delivery schedules. There are many reasons to sell on Amazon – from the hundreds of millions of Amazon customers who can see your products to the ability to start selling fast without the need to create a new standalone website.

Laney & Duke is unique because we cater to each individual client separately and address their own particular needs as such. Depending on how their product arrives at our facility, how their product can be stored, what each outbound order looks like, the volume of their business, and what special requirements each of their customer requests determines what their rates will look like. We do not quote the same rates for each account, and always are flexible to their needs; especially smaller companies trying to begin and grow their business.


That’s where we step in. Laney & Duke offers over 1,000,000 sq. ft. of outstanding product warehousing in Jacksonville, FL for distribution services, coupled with our amazing warehouse management. Why spend your capital and invest in unwanted assets to create your own distribution center? Laney & Duke offer those distribution services for you complete with qualified employees and management to make sure your company runs smoothly.

We operate several distribution centers in Jacksonville, FL for very notable and successful companies, and we’re just waiting to start working for yours. Let us prove to you that we can run your facility not only cost effectively, but dependably as well.

Our purpose is to provide a total distribution service tailored to the marketing needs of our customers, in a company environment which gives our customers and our people an opportunity for personal growth and satisfaction.

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Cross docking is a method for transferring product or materials during the process with no warehousing or little. It involves unloading incoming cargo; consolidation and sorting; and then instantaneously loading them on trucks or rail cars. Instead of warehousing, the distribution center is essentially just a sorting center which materials quickly pass through.

Simply put, cross-docking services involves transferring your cargo from an incoming shipping medium to a different, outgoing shipping medium with little or no time spent in storage.


A normal cross docking facility might seem like a long, narrow building with loading docks on both sides. The objective is minimize the quantity of floor space and to maximize the number of loading docks. Materials arrive on one side of the building; are sorted; and loaded onto trucks and sent out from the other side of the building. Whenever possible substances are transferred straight to an outbound truck from an inbound truck.

There’s no reason for them to sit in the distribution center waiting to be “sold.” They might be transferred directly to an outbound truck. Sometimes materials spend less than an hour in the distribution center. A longer residence time might be required at times to permit time for enough materials to come back in to make a full outbound truck to certain destinations. Nevertheless, materials infrequently spend more than 24 hours in the distribution center.

The hub and spoke systems utilized by airlines might be considered a cross docking system for transferring folks. People arrive from a large number of individual locations at an airline’s hub airport. The individuals are sorted and consolidated onto airplanes that were outgoing and sent to their destinations. Ideally people spend the absolute minimum period of time in the airport, although when traveling to or from less popular locations there may be longer airport wait times. In a simplistic viewpoint the airplanes simply move forth and back along identical courses. People gather and outgoing traffic back along the exact same route, then reverse way and distribute bring individuals to the hub.


Cross docking’s advantage include:

  • Cross docking minimizes the requirement for warehouse space.
  • Cross docking reduces inventory carrying costs.
  • Cross docking reduces labor prices for putaway and picking.
  • Cross docking reduces material handling, reducing costs and reducing the opportunities for goods to be damaged.
  • Cross docking reduces the time range to customer from merchandise production to delivery.
  • Cross docking consolidates shipments, allowing smaller quantities to be shipped and better utilizing transport resources.
  • Cross docking produces an increased throughput.


While cross docking is not appropriate for all businesses, it provides strong economical, quality, and customer satisfaction advantages that make cross docking a persuasive method of managing movement of goods and materials.


There are a number of cross docking scenarios that can be used.

  • Retail Cross Docking – This is the most common application of cross docking. A distribution center receives product from a number of suppliers. The products are sorted, combined and sometimes repacked onto pallets, and then sent out to multiple retail locations. An simplistic example of retail cross docking would be: Three trucks arrive each carrying a full load of a different product: a truck load of laundry soap; a truck full of facial tissue; and a truck loaded with light bulbs. An hour later three other trucks leave the distribution center each headed for a different retail store. Each truck has a full load of a combination of laundry soap, facial tissues and light bulbs.
  • Manufacturing Cross Docking – Cross docking in manufacturing works when a centralized distribution point receives incoming materials and products, then sorts and configures them to be shipped to various manufacturing locations. Each manufacturing location receives just what is needed for a defined amount of production. Manufacturing locations might be within a single facility or located in a number of facilities or locations.
  • Transportation Cross Docking – This type of cross docking takes in shipments from numerous locations, sorts them, and then sends them out to their final destinations.

Laney & Duke offers everything you need for cross-docking services in Jacksonville, FL including drayage to and from the Jacksonville ports. Whether it’s stripping full trailer loads or trans-loading onto overseas containers or stripping full container loads for domestic delivery, Laney & Duke has you covered. No matter your shipment or needs, Laney & Duke can meet your unique supply chain requirements.

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First of all we would be delighted if you are considering choosing Laney & Duke as your 3PL logistics service partner. We certainly appreciate the opportunity and are committed to implementing a solution that is tailored to your specific needs.

Our goal is to work closely with you, to understand your logistic objectives, and to collectively engage in increasing your company’s bottom-line. Having been in business since 1929, our continued improvement and operational excellence has allowed us to significantly reduce logistics cost, while at the same time providing exceptional customer service.

We have also realized that one of the key factors of success is the ability to integrate and customize our solutions into a coherent and seamless solution the benefits our customer’s customers.

Laney and Duke operates nearly 1,500,000 square feet of distribution facilities and employs over 200 people in the state of Florida. We offer a wide-range of value added services including transportation, fulfillment, and contract packaging.  we also have a trucking subsidiary, Land Trucking Company, which provides delivery service within the metropolitan areas of Jacksonville and Tampa.

For eighty year plus years Laney & Duke has warehousing distribution services; We have been fulfilling the warehousing, distribution, order fulfillment and transportation needs of some the world’s most successful companies. In 1929 the logistics business was much less complicated.

We started with a handful of people in one building with simple tools, before the invention of forklifts and pallets. It was during the Great Depression which made for a rocky start, but we were committed and we prevailed. Throughout the years the industry has changed enormously, and we’ve grown with it.

When times get tough or you have a serious issue that needs to be addressed, you will more than likely turn to a friend. That’s what you will get from Laney & Duke — a good relationship with someone you can count on to help with any situation.

If you would like more information about our services, please feel free to contact us.

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