Patricia Doles is our office manager and responsible for setting up each new account we acquire, and ensuring that everything goes exactly as planned. She calls and introduces herself to each customer. She is responsible for entering their inventory into our WMS system to ensure that our inventory records mirror what we receive and what the customer says we should have on hand.
Patricia also oversees all office personnel and assists in training then. Patricia is also responsible for processing the monthly billing and addresses any discrepancies we may encounter. Patricia is also the primary CSR for each account regarding any questions or special requests customers have; there are plenty. Patricia began with L & D on May 9, 1988 and is absolutely crucial to the success of our operation. If I had 5 clones of Patricia, we would never have any issues.