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STAFF PROFILE: PATRICIA DOLES

Patricia Doles is our office manager and responsible for setting up each new account we acquire, and ensuring that everything goes exactly as planned. She calls and introduces herself to each customer. She is responsible for entering their inventory into our WMS system to ensure that our inventory records mirror what we receive and what the customer says we should have on hand.

Patricia also oversees all office personnel and assists in training then. Patricia is also responsible for processing the monthly billing and addresses any discrepancies we may encounter. Patricia is also the primary CSR for each account regarding any questions or special requests customers have; there are plenty. Patricia began with L & D on May 9, 1988 and is absolutely crucial to the success of our operation. If I had 5 clones of Patricia, we would never have any issues.

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APPAREL SOLUTIONS FROM LANEY AND DUKE

Laney Duke provides apparel solutions for apparel manufacturers/designers, wholesalers and retailers, ranging from small specialty boutique companies to large global corporations, thereby supporting low, medium, and high volume distribution requirements.

These solutions are engineered to accommodate the specific application needs of the apparel warehousing and distribution environment, such as configurations for multi-channel or dedicated e-commerce and retail store fulfilment systems, seasonal/promotional peaks, slow moving inventory, and returns processing. Typical solutions are designed to optimize the processes involved with receiving, storage, replenishment, case and item picking, consolidation, packing, truck loading, and cross-docking, along with the ability to handle a variety of load types: cartons, totes, poly bags, and garment-on-hanger.

The apparel solutions we provide our clothing accounts are 100% pick and pack and growing every season. They have increased their number of skus, internet and store orders, and volume. We also handle a large volume of returns from these customers which requires inspecting the returns and determining if the item is still saleable or otherwise. These customers also require special labeling, stickering, hangering, or bagging according to the customer’s requests. All of these special services are priced separately depending on the customer, flexibility and service is our primary marketing tool.

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EXPECT EXCEPTIONAL CUSTOMER SERVICE AT LANEY AND DUKE

First of all we would be delighted if you are considering choosing Laney & Duke as your 3PL logistics service partner. We certainly appreciate the opportunity and are committed to implementing a solution that is tailored to your specific needs.

Our goal is to work closely with you, to understand your logistic objectives, and to collectively engage in increasing your company’s bottom-line. Having been in business since 1929, our continued improvement and operational excellence has allowed us to significantly reduce logistics cost, while at the same time providing exceptional customer service.

We have also realized that one of the key factors of success is the ability to integrate and customize our solutions into a coherent and seamless solution the benefits our customer’s customers.

Laney and Duke operates nearly 1,500,000 square feet of distribution facilities and employs over 200 people in the state of Florida. We offer a wide-range of value added services including transportation, fulfillment, and contract packaging.  we also have a trucking subsidiary, Land Trucking Company, which provides delivery service within the metropolitan areas of Jacksonville and Tampa.

For eighty year plus years Laney & Duke has warehousing distribution services; We have been fulfilling the warehousing, distribution, order fulfillment and transportation needs of some the world’s most successful companies. In 1929 the logistics business was much less complicated.

We started with a handful of people in one building with simple tools, before the invention of forklifts and pallets. It was during the Great Depression which made for a rocky start, but we were committed and we prevailed. Throughout the years the industry has changed enormously, and we’ve grown with it.

When times get tough or you have a serious issue that needs to be addressed, you will more than likely turn to a friend. That’s what you will get from Laney & Duke — a good relationship with someone you can count on to help with any situation.

If you would like more information about our services, please feel free to contact us.

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