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Making the decision to outsource supply chain functions and processes to a Third Party Logistics (3PL) company can be challenging yet rewarding to the company looking to save money. Supply chain functions have grown increasingly complex with globalization, technology, and competition advancing at a rapid pace. With the services they provide, outsourcing to 3PL company may be the best choice. Also if you operate a growing e-commerce or catalog store that sells physical items, then you should consider hiring a third party fulfillment center.

Sometimes referred to as 3rd Party Logistics Providers (3PL), the core services offered by these types of companies are inventory management and pick-pack-ship services. But in many cases 3PLs also provide additional services like shopping cart integration, outsourced customer service, returns management and EDI services. The bottom line is that you’re losing money by not using a 3PL company like Laney & Duke and here’s why:

With a 3PL Comany You Get More Services From One Location

  • Your expertise and resources are not optimal in-house to manage a manufacturing or distribution center. A 3PL Company has the experience to do so.
  • Reduction of in-house employees means a decrease in payroll costs and related expenses.
  • Capability to ramp up or down allows you to keep up with business cycle fluctuations.
  • Access to supply chain professionals with years of experience provides a competitive advantage over your competitors.
  • Working with a 3PL improves the efficiency of your business’s fulfillment and supply chain processes.
  • Your business benefits from advanced technologies and warehousing software without the upfront investment.
  • You maintain higher safety, quality, and efficiency standards.

Laney & Duke offers over 1,000,000 sq. ft. of outstanding product warehousing in Jacksonville, FL for distribution services, coupled with our amazing warehouse management. Why spend your capital and invest in unwanted assets to create your own distribution center? Laney & Duke offer those distribution services for you complete with qualified employees and management to make sure your company runs smoothly.

Flexible Pick and Pack Services

  • Pick and Pack services allows you to ship a larger volume of products at lower prices
  • Gives you better shipping accuracy
  • Has greater flexibility
  • Maintans a high level of security
  • Pick and Pack services are an ideal option for smaller companies

Laney & Duke processes over 5,000,000 pick and packs per year in Florida, so without exaggeration we can say that one of our specialties is handling medium to large pick and pack operations for many companies.

Increased Efficiency Using Cross-Docking

  • Cross-Docking allows the efficient consolidation of products.
  • Decreases inventory levels due to elimination of storage.
  • Enables faster product flow by eliminating “dwell”.
  • Enables more frequent deliveries.
  • Decreases inventory obsolescence due to reduced inventory and faster product flow.
  • Decreases labor requirements and costs due to decreased material handling through elimination of put-away to storage and order picking.
  • Decreases inventory damage costs due to less material handling.
  • Supports businesses Just in Time strategy.
  • Accelerates payments to suppliers.
  • Improves the relations with the supply chain partners.


Laney & Duke offers everything you need for cross-docking services in Jacksonville, FL including drayage to and from the Jacksonville ports. Whether it’s stripping full trailer loads or trans-loading onto overseas containers or stripping full container loads for domestic delivery, Laney & Duke has you covered. No matter your shipment or needs, Laney & Duke can meet your unique supply chain requirements.

Availability of Kitting Services

  • Kitting provides total supply chain management
  • Operational flexibility
  • Freight Management
  • Customizable service to handle kits from 10 components to 1,000′s
  • Total technology integration


Laney & Duke provides kitting services in Jacksonville, FL by way of their superior labor and knowledgeable supervision. We create displays or kits based on your specifications while meeting your sensitive deadlines. With experienced quality control personnel, you can be sure that your product will reach the customer on time while exceeding their expectations.

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Utilizing a full-service 3PL solution provider can steady your business to meet daily challenges and smooth out the gaps in your supply chain. Every business deals with countless moving parts that are both within and outside of its control. Anything that can help you predict what’s coming, or even just a piece of the business you can count on from day-to-day, feels like a break from the storm. With weather, labor shortages, equipment failures, production lags and everything else that can go wrong, the only real question to answer is “Can our logistics function withstand a crisis?”

There are some nasty gaps in the supply chain that retailers need to overcome if they are looking to make a strong product push or simply supply the popular items that customers were looking to buy. For instance anyone with an eCommerce store can tell you 24 hours is a huge delay, it messes up entire order lifecycle and committed timelines go out the window.


The time to seek the assistance of a third-party logistics provider (3PL) is not after a problem arises. While that provider can probably do something to ease the pain, it’s still just a short-term fix, and it will likely rear its ugly head again.

The time to begin a partnership and solidify your logistics function is right now so you can build a cushion for your business, giving it the ability to withstand the unforeseen. (And the unforeseen always comes.) Most businesses know what pains them or what could potentially cause discomfort. You will not stop the problem from happening, but a business can at least lay the foundation for a great partnership while putting tools in place to respond to a bad situation. This changes the conversation from one business trying to take advantage of another in a tough situation. Both sides will benefit from this type of preparation.


Whether it’s a shortage of shipping capacity, production lags or rising costs that limit your ability to deliver product where it is needed, a full-service 3PL company that is ERP and EDI compliant and  also utilizes replenishment logic, has the resources to help whether the storm. Solutions could include a simple addition of capacity; streamlining processes; improved buying power; more efficient transactions or improved software that connects the entire company. You will notice most of those solutions can be put in place well before anything nasty happens.

When times get tough or you have a serious issue that needs to be addressed, you will more than likely turn to a friend. That’s what you need from a 3PL provider — a good relationship with someone you can count on to help with any situation. You don’t need a business that immediately wants to start cranking up the extra charges.

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Kitting, or display assembly services as it might be called, involves the packing together of various items to supply the customer with a single unit.

For example, imagine you’re a video retailer and you’re shipping a popular movie trilogy. Most of the time you sell movie “A” separate from movie “B” and “C,” but you offer a special deal for customers so that when you buy movie “A” and “B,” you get movie “C” for free. Kitting services allows your storage facility to combine those separate movies into one great set.

Instead of shipping three different packages from your warehouse, you’re now combining all separate items into one package for its final destination. By shipping fewer total parcels, you greatly reduce the risk of shipping errors you might face. One package is also easier to ship than three so you will save on transportation fees and any storage fees you might encounter.


Kitting provides the following benefits:

  • More efficient inventory management
  • Fewer purchase orders
  • Less stocked items
  • Lower inventory carrying costs
  • Reduced space costs (maintenance, utilities, taxes, insurance)
  • Custom kits for high-usage components
  • Critical parts availability


Ordering, handling, packaging and storing service parts can be very time consuming and expensive. Laney and Duke’s comprehensive kitting services reduce your handling costs at the point of use, minimize storage space and inventory carrying costs, while providing a cost-effective solution that ensures all needed parts are available in stock.

Laney and Duke has been providing value-added services in the supply chain since 1929 and has continuously reviewed customers needs to help make them more profitable. We are committed to continuous improvement throughout the enterprise and will deliver industry best practices, such as kitting, to streamline operations and reduce costs with measurable results.

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3 Tips to Help You Choose an Order Fulfillment Services Company

Working with an order fulfillment service company is a key step to growing your business. The fulfillment provider you choose to represent your company is going to reflect on your business’s image.

Unfortunately, that reflection isn’t always positive. The product ships late? Your company takes a hit. The wrong order was sent out? Your company takes a hit. These simple mistakes grow and feed the image that your company has a poor reputation with order fulfillment and hurts your company in the long run. At the other end of the spectrum, a good fulfillment provider will improve your business’s image through quality customer care, reliable service, and product accountability.

Working with a good order fulfillment service company allows you to focus on sales and marketing instead of doing everyday tedious job of packing and shipping orders; but choose wisely.

  • Choose an order fulfillment service company that cares. For a logistics provider, this requires near-flawless integration with a retailer to pull off effectively. Your company is to make the retailer look good in the eyes of the customer, and be quicker than their major competitor. This process goes beyond assimilating with a retailer’s eCommerce page or shopping cart and becoming more of an extension of that larger business.
  • EDI Compliance. Does you require an order fulfillment services company that is EDI compliant? One of the most important services a 3PL provider can provide is a seamlessly exchange information via EDI (Electronic Data Interchange). The 3PL provider also must be ERP & eCommerce EDI compliant.
  • Plan ahead. Utilizing a full-service 3PL solution provider can steady your business to meet daily challenges and smooth out the gaps in your supply chain. Every business deals with countless moving parts that are both within and outside of its control in the supply chain. Anything that can help you predict what’s coming, or even just a piece of the business you can count on from day-to-day, feels like a break from the storm. With weather, labor shortages, equipment failures, production lags and everything else that can go wrong, the only real question to answer is “Can our logistics function withstand a crisis?”


For eighty years Laney & Duke has warehousing distribution services; We have been fulfilling the warehousing, distribution, order fulfillment and transportation needs of some the world’s most successful companies. In 1929 the logistics business was much less complicated. We started with a handful of people in one building with simple tools, before the invention of forklifts and pallets. It was during the Great Depression which made for a rocky start, but we were committed and we prevailed. Throughout the years the industry has changed enormously, and we’ve grown with it.

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As e-commerce continues to grow at its rapid clip, supply chain and logistics changes and developments will continue. Customer expectations and competition from e-commerce are driving widespread changes to warehousing and distribution operations. Direct-to-consumer growth is not only affecting retailers, but also manufacturers, wholesalers, and 3PLs. Warehouses and warehouse fulfillment operations are increasingly playing a greater role in commerce due to disintermediation and a reduction in retail sales through stores.

On top of that, the relationship between retailers and upstream partners is changing, as wholesalers have increased their presence in retail and retailers have pushed direct-to-consumer responsibilities back onto their suppliers. As a result, warehouse footprints are expanding, responsiveness and adaptability have become more important, parcel shipping has grown, and labor efficiency remains as important as ever.


  • It makes your business inalienably adaptable. As your business develops, you don’t need to stress over including new systems, stock controls and hardware. As your shipments expand, it’s just a question of expanding the stock at your 3PL providers location.
  • Outsourcing decreases order fulfillment time. Generally, the companies that specialize in order fulfillment have warehouses located near major shipping hubs and ports. Subsequently, all shipments to clients regardless of where they live normally takes lest transit time.
  • When you outsource inventory and product fulfillment operations it allows time for you to focus on advertising and developing your business. Keeping up and sorting out your own stock can be a major pain and take up a critical bit of your time. By permitting a 3PL company to assume control, you can center your endeavors on enhancing your business.product fulfillment
  • You can also expand your business to other nations. Making international shipments can be a hassle with the costs and paperwork involved. A company that provides third party logistic services will have the experience to handle your international shipping. By outsourcing your order fulfillment to a 3PL company, you no longer have to worry about anything other than sourcing your items from a supplier.


Laney & Duke can provide an E-Commerce distribution solution for your business in Jacksonville, Florida. Give us a call to learn how we can help you maximize the efficiency of your operation.

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The road to Third-Party Logistics – It doesn’t matter what name you adopt from that trendy business management blog you follow, simply deploying a lean concept to drive your supply chain function is probably not enough… you also need flexibility.


An agile approach to supply chain helps the team respond to the unpredictability of today’s business world and the individualized demands of customers. Lean identifies and eliminates waste, which is a very good thing. It reduces unnecessary costs, speeds deliveries, and brings everyone together in the constant search for improved efficiency. Anything that doesn’t add value to the supply chain function is out the door at a lean and agile operation. But when the company combines agile with lean, it adds reassurance for customers that the supply chain can adapt and handle new products and deliveries with speed and flexibility. That’s an improved service that customers will appreciate and pay a premium to acquire.


No one wants to see product sitting in the warehouse. It needs to be on the sales floor or delivered to the customer to be profitable. Again, this is not a new concept. But to keep moving to where it needs to be when it needs to be there, the supply chain can’t rely on just lean or agility, it needs both.

With this “both” notion in mind, it brings the supply chain function from only supply all the way back to the manufacturing of product. Agility starts from the legs of the organization, much like a highly agile athlete…it’s all in the lower body!


The agile mindset, once fully implemented has the potential to bring the organization together from top to bottom as long as good communication is in place from the production operation through to final, last-mile delivery to the user.

This requires more people talking and working together. It can be done, and it not only supports the company’s goals, it delivers to today’s omni-channel customers who buy from many different devices and in every physical location imaginable.


If your company is really good at building a quality widget, putting together a Lean, agile supply chain probably sounds like entirely new business that needs to be started. So the real task at hand here is finding the right subcontractor to handle the job and make it a reality.

Now, it’s time to work with a third-party logistics provider. The good news for your business lies in the fact that you know your customer, when and where they expect delivery and how much all of this should cost. Take that knowledge into the meeting with a potential third-party logistics partner to get customized services.

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Our customized fulfillment logistics allow you the complete outsourcing of your product management. It is our goal as a logistics service provider to combine all related logistics functions along the supply chain of our customers in an efficient and cost-effective manner.

Laney & Duke offers over 1,000,000 sq. ft. of outstanding product warehousing in Jacksonville, FL for distribution services, coupled with our amazing warehouse management. Why spend your capital and invest in unwanted assets to create your own distribution center? Laney & Duke offer those distribution services for you complete with qualified employees and management to make sure your company runs smoothly.

Laney & Duke is unique because we cater to each individual client separately and address their own particular needs as such. We do not quote the same rates for each account and always are flexible to your needs, especially smaller companies trying to begin and grow their business.

Customized rates are determined by a combination of factors including:

  • How your product arrives at our facility.
  • Storage needs in the facility.
  • Potential necessity for pick & pack, cross-docking, order fulfillment and/or kitting.
  • Volume of business.


In 1929 the logistics business was much less complicated, but for over eighty years Laney & Duke has been fulfilling the warehousing, distribution, order fulfillment, and transportation needs of some of the world’s most successful companies.

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Patricia Doles is our office manager and responsible for setting up each new account we acquire, and ensuring that everything goes exactly as planned. She calls and introduces herself to each customer. She is responsible for entering their inventory into our WMS system to ensure that our inventory records mirror what we receive and what the customer says we should have on hand.

Patricia also oversees all office personnel and assists in training then. Patricia is also responsible for processing the monthly billing and addresses any discrepancies we may encounter. Patricia is also the primary CSR for each account regarding any questions or special requests customers have; there are plenty. Patricia began with L & D on May 9, 1988 and is absolutely crucial to the success of our operation. If I had 5 clones of Patricia, we would never have any issues.

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4 Benefits of Electronic Data Interchange ( EDI )

Electronic Data Interchange (EDI) is the electronic interchange of business information using a standardized format; a process which allows one company to send information to another company electronically rather than with paper. Business entities conducting business electronically are called trading partners.

EDI replaces postal mail, fax and email. While email is also an electronic approach, the documents exchanged via email must still be handled by people rather than computers. Having people involved slows down the processing of the documents and also introduces errors. Instead, EDI documents can flow straight through to the appropriate application on the receiver’s computer (e.g., the Order Management System) and processing can begin immediately.

While many companies leverage EDI to comply with trading partner requirements, few take advantage of EDI to drive operational excellence. Limiting EDI use to fundamental transactions, such as purchase orders and invoices, leaves money on the table and misses an opportunity to strengthen customer service and overall competitiveness.

Companies achieve the greatest operational excellence gains by expanding EDI across a broad spectrum of transactions and integrating it with a warehouse management system to create visibility through the supply chain.


  • Enhanced visibility. EDI can enable a sharper understanding of your supply chain to reduce inventory carrying costs. You can stock only what you need.
  • Reduced labor costs. Companies using EDI for advanced shipping notices (ASNs) can save up to 40 percent of labor costs associated with inbound processing.
  • Minimized freight costs. Using EDI in concert with a transportation management system can minimize transport expenses while maintaining high service levels through load consolidation and mode selection.
  • Improved customer service. Customers, suppliers, and regulators benefit from the seamless flow of critical business information among partners.
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Laney Duke provides apparel solutions for apparel manufacturers/designers, wholesalers and retailers, ranging from small specialty boutique companies to large global corporations, thereby supporting low, medium, and high volume distribution requirements.

These solutions are engineered to accommodate the specific application needs of the apparel warehousing and distribution environment, such as configurations for multi-channel or dedicated e-commerce and retail store fulfilment systems, seasonal/promotional peaks, slow moving inventory, and returns processing. Typical solutions are designed to optimize the processes involved with receiving, storage, replenishment, case and item picking, consolidation, packing, truck loading, and cross-docking, along with the ability to handle a variety of load types: cartons, totes, poly bags, and garment-on-hanger.

The apparel solutions we provide our clothing accounts are 100% pick and pack and growing every season. They have increased their number of skus, internet and store orders, and volume. We also handle a large volume of returns from these customers which requires inspecting the returns and determining if the item is still saleable or otherwise. These customers also require special labeling, stickering, hangering, or bagging according to the customer’s requests. All of these special services are priced separately depending on the customer, flexibility and service is our primary marketing tool.

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